At Clumart.com, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our clear and fair return and refund policy.

1. Eligibility for Returns
Return Window: Items must be returned within [specific timeframe, e.g., 30 days] of the delivery date.
Condition of Items: Items must be in their original condition—unused, unwashed, and with all original tags and packaging intact.
Non-Returnable Items:
Personalized or custom-made items.
Perishable goods (e.g., food, flowers).
Items marked as "Final Sale" or "Non-Returnable."
2. How to Initiate a Return
Contact Us: Email [support@clumart.com] or call [+923376134876] with your order number and reason for return.
Approval: Once your request is approved, you’ll receive a return authorization number and instructions for shipping the item back.
Ship the Item: Pack the item securely and send it to the return address provided. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
3. Refund Process
Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
Refund Approval: If approved, your refund will be processed within [e.g., 5-10 business days].
Refund Method: Refunds are issued to the original payment method.
Deductions:
Original shipping charges are non-refundable unless the return is due to our error.
A restocking fee of [specific % or amount] may apply in certain cases (if applicable).
4. Damaged or Defective Items
Reporting Period: Notify us of any damaged or defective items within [e.g., 7 days] of delivery.
Resolution Options: We will offer a replacement, exchange, or full refund at no additional cost. Photos of the damage may be required for verification.
5. Exchanges
If you need a different size, color, or item, follow the same steps as returns.
Exchanges are processed as new orders; the original item must be returned first.
6. Refund Exceptions
Items returned after the specified timeframe or in an ineligible condition may be rejected or subject to a partial refund.
7. Contact Us for Assistance
If you have questions about returns or refunds, contact us at:

Email: [support@clumart.com]
Phone: [+923376134876]
Address: [Street 1 Off Margalla Ave,Shop 6, Gol Market,Islamabad,44000,Pakistan]
We appreciate your trust in Clumart.com and are committed to making your shopping experience smooth and enjoyable.